Auction - Frequently Asked Questions / Tips

Below we've listed some answers to questions that are frequently asked, and some tips on making the auction fun and easy.

• How do I send my $500.00 deposit prior to the sale day?
  Pay your deposit with PayPal, for a secure, quick transaction. We've listed the steps below:

1. Go to www.paypal.com
2. Click on the 'send money' link at the top of the page
3. Enter the email address: info@vandongensporthorsesales.com
4. Enter $500 for the amount
5. Enter CAD for the currency
6. Enter goods under the 'for' section.

If you're still unsure, please review the PayPal demo, or go to www.paypal.com for more information.

• What happens to my $500.00 deposit if I don’t buy a horse?
  This money will be returned to you as soon as possible following the sale. It is not our intention to keep this money, it is only to ensure the honesty of the bidders and ensure that everyone is bidding with the intent to purchase a horse.

• My limit on my credit card is not large- Are there other ways to pay?
  Yes. You may use your credit card to pay down 25% of the purchase price and pay by cheque, cash, certified money order, PayPal for the remainder. Please keep in mind that the horse will not be released until payment has been received in full.

• What if the mare I purchase is not in foal?
  Many of the mares have been confirmed in foal. However, should your mare not be in foal, you will send the mare back for rebreeding if it is to Magnum, Galouet or Candyman. Trailering will be at your expense.

• Why are there so few heights listed for the horses?
  As many of the horses are young and still growing, we realize that their heights are going to change. If you would like the current height, we will provide it to you.

• Why no pre purchase exams?
  You are buying at an auction. There is always a risk. However, I feel I am offering so many young or successful show horses and productive broodmares that I am comfortable knowing that these horses offered are in good condition unless otherwise noted to you in their catalog descriptions. It is not the intention to sell unwanted or unsound horses at this sale. These horses all come straight from one breeder, not from various owners.

• How soon can I arrange for trailering after the auction?
  As soon as the purchase price has been paid in full, the horse will be released to you for transport. All paper work will be signed at this time as well. (Please click this link for a list of trailering companies) Please remember to calculate your GST of 5% into your final payment.

• Is my connection too slow?
  The bidding system was originally designed 6 years ago for dial up bidding. If you think your connection will be too slow to bid, you have the option of telephone bidding.